Terms and conditions

Consumer terms, conditions and warranty

Trading address: Suite 1.03, 75 Mary St, St Peters NSW 2044 Australia

Privacy policy

Data protection & privacy

Sample Coffee Roasters Pty Ltd regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Sample Coffee Roasters Pty Ltd users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Reuben Mardan at +61 2 8294 9112.

Collection of Information

In order to use the Sample Coffee Roasters Pty Ltd website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by Sample Coffee Roasters Pty Ltd is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collected Information

Any details collected from Sample Coffee Roasters Pty Ltd customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.


We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at info@samplecoffee.com.au.

Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@samplecoffee.com.au.


Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Sample Coffee Roasters Pty Ltd uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@samplecoffee.com.au.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Sample Coffee Roasters Pty Ltd may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose. Sample Coffee Roasters Pty Ltd does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Sample Coffee Roasters Pty Ltd site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of samplecoffee.com.au.


Security

eWAY

Sample Coffee Roasters Pty Ltd uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

Payments are fully automated with an immediate response.

Your complete credit card number cannot be viewed by Sample Coffee Roasters Pty Ltd or any outside party. All transactions are performed under 128 Bit SSL Certificate.

All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.

eWAY is an authorised third party processor for all the major Australian banks.

eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Sample Coffee Roasters Pty Ltd.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

EFTPOS

Sample Coffee Roasters Pty Ltd uses the CBA Albert EFTPOS Tablet for its online credit card transactions. By using it you accept the terms and conditions under which it operates.

For more information about www.commbank.com.au.


Shipping policy

Scope of delivery and costs - general online

One-off online orders are shipped through Australia Post, with delivery price calculated at checkout based on the total weight of order (including packaging) and the distance delivered. International shipping is not yet available.

Scope of delivery and costs - wholesale

Sample Coffee Roasters delivers wholesale orders to Australia and internationally.

Flat rate shipping for all wholesale orders.

Wholesale deliveries are handled through TNT and in-house driver.

Scope of delivery and costs - BrewCrew

Subscription orders are delivered through Australia Post, anywhere within Australia. Delivery is free.

Order receipt, confirmation and dispatch

After placing a wholesale order online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 5 working working days; however if goods are unavailable delivery will take a little longer.

If you wish to query a delivery please contact us at info@samplecoffee.com.au.

Cancelation, returns, refunds and exchanges

If for any reason you are not completely satisfied with your purchase we will give you a 14 day money-back guarantee from the time you receive the goods. Please contact us at info@samplecoffee.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after receipt, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.

We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Sample Coffee Roasters Pty Ltd will not be responsible or parcels lost or damaged in transit if you choose not to insure.


Consumer warranty policy

Legislation

Our product and service warranties are compliant with the the Australian Competition & Consumer Commission and Australian Consumer Law (ACL). This warranty is given in addition to consumer guarantees and cannot exclude them.

Warranty against product defects

All Sample Coffee Roasters Pty Ltd products (roasted coffee beans) have a warranty time of 14 days from the date of roasting. All third party products purchased via Sample Coffee Roasters Pty Ltd (i.e. equipment, tableware) have a warranty as per manufacturers’ specifications.

All Sample Coffee Roasters Pty Ltd services meet and exceed automatic consumer guarantees as per ACL.

If the product or service you acquired is partially or totally defective upon purchase or receipt, or you are not satisfied, Sample Coffee Roasters Pty Ltd will: - Repair or replace the product (or part of them) - Resupply or fix a problem with the service - Provide compensation if the previous is not possible

We will give you a 14 day period to communicate and claim any warranty from the time you purchase or receive the product or service.

Please contact us within that timeframe if you are not satisfied with your purchase so that we can resolve any problems:

Sample Coffee Roasters Pty Ltd Suite 1.03, 75 Mary St, St Peters NSW 2044 Australia info@samplecoffee.com.au +61 (02) 8294 9112

End of product life/component replacement facilitation program

Sample Coffee Roasters stands for the long life of any products sold at the shop. Because of this, we facilitate the order of spare parts for any of the equipment we sell whenever possible.

Please visit the physical online shop or e-mail us at info@samplecoffee.com.au to know more about the components we offer as part of this program.


Policies update

This policy was adopted by Sample Coffee Roasters Pty Ltd on 1st December 2018. This policy was last updated on date as per cover page.

If we decide to change our privacy, shipping and consumer warranty policies, we will post those changes to these policies, the homepage, and other places we deem appropriate so that you are aware of them. We reserve the right to modify these policies at any time always under compliance of the relevant legislation, so please review it frequently.

If we make material changes to these policies, we will notify you here, by Email, or by means of a notice on our homepage.