FAQs about our coffee subscriptions, online shop, roasting style and more

We launched Sample Coffee in 2011—though our founder, Reuben, had been working and roasting for other emerging specialty coffee brands (including Mecca and Single O) long before.

We’re an independent company with a solid reputation for quality, consistency, transparency, and a fun, relaxed approach to the brewing world—we believe everyone can enjoy delicious coffee. We’ve been a certified B Corporation since 2019.

Our single origin offer is one of the best and most diverse in Australia, and our espresso blends are known for their smoothness and consistency. Plus, our genuine interest in homebrewing has led us to build the most flexible online subscription in Australia.

Our beans are sourced directly from ethical importers, roasted to order in our own roastery in Sydney, and delivered with care and unique personalised details.

Our roastery and Pro Shop cafe is in St Peters (Sydney’s Inner West), and our original flagship espresso bar is in Surry Hills.

You can enjoy our coffee at partner cafes across Australia. Many also stock our bean bags so you can brew coffee at home.

We work with trusted importers including Caravela, Condesa Co Lab, Cafe Imports, and Melbourne Coffee Merchants. Single origins are omni-roasted for both filter and espresso, while blends are roasted for milk-based espresso drinks.

Learn more about our coffee philosophy.

We recommend this brewing window for our coffees:

Single origins: 15-49 days post-roast
Espresso blends: 10-42 days post-roast
Decaf: 3-28 days post-roast

Yes—currently one single origin decaf, Colombia La Serrania, which is available as a one-off purchase in our online shop (shipping internationally) or as part of our coffee subscription (only in Australia).

Absolutely. Check our brew guides for V60, AeroPress, plunger, espresso, and more. They’re tailored to make the most of our origins/blends and roasting style, brewing a perfect Sample Coffee cup every.

Choose a grind size based on your brewing method: coarse for French press, medium for drip filters, and fine for espresso. We offer grind options at checkout tailored to your brewer.

Store your beans in an airtight container, away from heat, light, and moisture. Avoid the fridge, but you can use the freezer to extend the freshness. Check our guide on how to store coffee for further info.

Yes, we omni-roast single origins for both espresso and filter methods, and create specific blends designed for milk-based espresso drinks. Sometimes we create filter blends, too.

We recommend quality grinders, scales, and brewers like the Hario V60, AeroPress, and electric kettles. Check out our brew guides for more tips.

To keep postage in Australia Post rates efficient and low under 500g (including packaging), we pack 400–420g. This allows you to receive the maximum amount of beans and save on shipping.

Yes—choose your grind style at checkout based on your brewing method. We grind to order for maximum freshness.

Orders are roasted and shipped on Mondays (or Tuesday if a public holiday). Some mid-week dispatches occur when stock allows.

Yes—email us your order number and we’ll wrap or include a personalised message, ideal for coffee lovers anywhere in Australia who also appreciate the little human details.

Once your order ships, you’ll receive a tracking number via email to monitor its progress until delivery.

If your order hasn’t shipped yet, contact us as soon as possible to update your shipping address.

Your card is billed 3–4 days before each delivery. The next billing date appears in your dashboard. Added items, such as an extra bag of beans, filters or gear, are charged immediately.

Yes—use “Add to your next delivery” on any product page to include extra beans or brewing gear at no extra shipping cost.

Yes, but all subscriptions under one account currently ship to the same address. For separate addresses, try creating an additional user with a different email or a Gmail alias.

Our subscription gives you free shipping and ensures you never run out of coffee. We send you premium beans freshly roasted in our roastery in Sydney, delivered on your schedule, and tailored to your taste. Visit our coffee subscriptions page to learn more get started.

Yes, you can pause, skip, or change your delivery dates anytime through your account dashboard or by contacting us directly. (Beware, do it always before our cutoff date (the end of the day before your next set delivery day) to allow us to process the changes.

You buy a prepaid plan, we send a gift certificate with a code (to the email address you choose), and the recipient redeems it online without extra payment details needed. Perfect to say thanks to anyone who loves coffee.

No, our gift subscriptions are only available to Australian addresses.

Yes, we supply wholesale orders to cafés and businesses. Please go to our wholesale page for more details, FAQs and contact.