We’re here to help

If you’ve got any questions that aren’t answered on this page, get in touch: hello@samplecoffee.com.au

Frequently Asked Questions

Deliveries

Where can subscriptions be shipped to?

Subscriptions can be sent anywhere in Australia, but not internationally (sorry, far-flung friends!). If you’re outside Australia and want our coffee delivered, get in touch with us and we’ll do our best to help.

Can I change where my coffee is sent?

Of course! You can change the delivery details of your subscription up until the morning of each roast day (the next roast day is always shown at the top of the website), which is when we'll package up your order and ship it. You can find your current delivery address is on the Subscription Plans page.

Can I put my subscription on hold?

If you want to pause your deliveries (hey, we get it, sometimes you need a break from coffee) there’s an option on the Subscription Plans page to choose how long you’d like to pause. We’ll stop charging your card until the date you choose. If you’re on holiday, send us a postcard!

How do I cancel my subscription?

There are no lock-in contracts or minimum terms: you can cancel your subscription at any time. There’s a cancel button on the Subscription Plans page (but if you're going away, we recommend pausing deliveries so you don’t have to sign up again).

Is the answer to everything on the Subscription Plans page?

Sadly, no. But it can do most things you’ll ever need if you’re a subscriber.

Who will be delivering my coffee?

All subscriptions are delivered through Australia Post’s parcel post system, meaning we can send your coffee almost anywhere in the country and offer delivery tracking. Yay! There’s also an option on your subscription to have parcels left at your address if you’re not home when they’re delivered.

Billing and Payment

What cards do you accept?

Visa, Mastercard and American Express (there’s no surcharge for American Express because we’re crazy nice).

Can I change the card used for my subscription?

Definitely! You can change the credit or debit card that’s used for your subscription, or just update the expiry date if your old one’s running out. Use the Update payment options option on the Subscription Plans page.

Can I change the card used for my subscription?

Definitely! You can change the credit or debit card that’s used for your subscription, or just update the expiry date if your old one’s running out. Use the Update payment options option on the Subscription Plans page.

Are my credit card details secure?

We don’t actually store your card details at Sample Coffee. Your card details are stored with Stripe, who handle the payments, and who are specialists in the secure handling and storage of this sort of information. You can read more about Stripe on their website.

When will I be charged?

Your card will be charged for one payment the day you subscribe and then every two weeks from that date, or every four weeks if you chose a four-week subscription. This payment covers the next coffee release from that date. You can see your next billing date on the homepage.

Our coffee

Where do you source your coffee from?

We source our green coffee beans from a range of farms, mostly either direct trade (where we deal directly with farmers) or through local partners in each country who are support farmers and help manage the export of coffee to Australia.

How can I brew your coffee?

Our Brew Crew beans are all single-origin and are perfect as black coffee brewed with filter or as a long espresso, to best highlight the unique flavour profiles of each farm. If you prefer milk coffee we recommend our Pacemaker Blend, which is designed to taste great served with milk. Read more about how to brew on our brew guides section.

What gear do you recommend?

What brew gear suits you best is a little up to personal preference. In our cafes, we use Hario V60 for manual filter brews. At home, we tend to use an inverted Aeropress and Porlex hand grinder for quick brews (and our trusty travel companion anywhere in the country or across the world). For larger brews at home, a 6-cup Chemex is great.

Can I buy gear online?

Yep! We’ve got a selected range of brew gear available online which can be bundled with your delivery for no additional shipping fee. Our cafes in Surry Hills and St Peters have an even wider range, so Get in touch if you’re looking for something that’s not on our website..

Gifts

How do gifts work?

When you purchase a gift subscription for someone, you’ll receive a gift certificate with a unique code that the recipient can use to claim their gift by entering an email and delivery address.

Will the recipient receive an email or deliveries immediately?

We won't contact the recipient of your gift: that's up to you, so you can choose the best time to present them with your gift.

They'll need to enter their email address and a delivery address to start receiving deliveries.

Your gift subscription is valid for redemption up to a year from the date of purchase.

Do I need a credit/debit card to redeem a gift subscription?

No card information is needed to redeem a gift subscription. Once your gift subscription expires, you can enter your own card details to continue receiving deliveries.